Aura Tachibana

We were looking for a ryokan that offered private onsen in our rooms, and found the perfect one. Facilities, staff, and Kaiseki meals for dinner and breakfast were wonderful. They have a rooftop deck with a nice relaxing view, and private onsen are available for rent for a larger group. Overall, a great experience!

We wanted to stay in a ryokan with meals with private onsen, and Aura Tachibana provided all of these with exceptional service. Staff was extremely courteous and polite throughout our stay from the moment we stepped in. We stayed for two nights, with two dinners and two breakfasts provided. Dinner was a 10-course meal and breakfast was a huge spread of Japanese food, all delicious and fresh. You will feel full but feeling healthy cause the ingredients and cooking methods were generally quite light. Loved the private onsen in our room, we used it 3 times during our stay. We also tried the public onsen and it was quite comfortable although the outdoor tub was a bit small. They also provided kimono for you to wear during mealtimes which is a nice touch. Our room was spacious and had a great view, TV was placed nicely that we can watch TV in the onsen as well :P They provided shuttle bus to and from Hakone-Yumoto station (we only used it going to the station) which was helpful cause the hotel is located a bit uphill. Plus point is, it is located in a relatively quieter area. They have a quiet cafe/library down in the second floor too - great place to unwind and relax. While this is our most expensive stay during our Japan trip, it was definitely worth it!

Breakfast and dinner were tasty multi-course, colorful, artistically presented experiences somewhat like a Japanese tapas style. The private onsen on the rooftop at an additional cost was very enjoyable. Clean, wife & I were not offended by any offensive, musty, mold-like odors as some reviewers have stated, just the natural smell of tatami matting we've experienced at other Ryokan establishments. Staff in the dining room and reception area readily acknowledged us & other guests with a smile and greeting.

It was a nice location away from the busier area but within walking distance. The beds were comfortable and the private and public onsen’s were lovely. The staff were very friendly and accommodating. They were helpful suggesting the hakone free pass which gave us 2 days of transport around the area. There were shuttle services to and from the train station if you needed them. We stayed 2 nights and had the Japanese style breakfast the first morning which was a new experience for us and had a very large range of different foods. We asked for the western style breakfast the second day to have a bit of a change. It was also lovely with breads, omelette, yoghurt for ‘dessert’. It was very convenient staying in Hakone-Yumoto to then get around the area without our luggage. The place is a bit tired but still very comfortable with everything you need and few big rooms.

Very Comfortable rooms and hotel, shuttle service from town station. Very helpful and pleasant staff. Japanese breakfast was nice, dinner looked very good but we did not try.